FAQs

How do I place an order?

Choose your piece and options on the product page, add it to your bag and check out. You can also order over WhatsApp or during a consultation.

Which payment methods do you accept?

UPI, debit and credit cards, net banking and EMI options shown at checkout.

Is my payment secure?

Yes. Payments are processed by a PCI-DSS compliant payment gateway — we never see or store your card details.

How long does delivery take?

Ready-to-ship pieces are dispatched within 2–3 working days. Made-to-order pieces show their dispatch date on the product page.

Is shipping insured?

Every order is fully insured until it reaches you, and needs an OTP or signature on delivery.

Can I return my order?

Yes, eligible pieces can be returned within 15 days of delivery. See our 15-Day Return policy for details.

Do you offer lifetime exchange and buyback?

Yes. See our Lifetime Exchange & Buyback policy for the current exchange and buyback values.

Are your diamonds certified?

Every diamond above our certification threshold comes with an IGI, GIA or SGL report you can verify online.

Is your gold hallmarked?

All gold jewellery carries the BIS hallmark with a unique HUID.

What if the ring does not fit?

Use our Size Guide or ask for a free ring sizer. Rings can be resized free once within 15 days of delivery.

Can I customise a design?

Yes — metal, diamond quality, size and engraving can be chosen on many pieces, and our team can create fully bespoke designs.